Last updated: June 28, 2025
By accessing and using the services provided by Arena SecretKey ("Company," "we," "our," or "us"), you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of these terms, then you may not access our services.
Arena SecretKey provides professional household appliance repair services in London, United Kingdom. Our services include but are not limited to:
Our services are available within Greater London and surrounding areas. Service availability may vary based on location, technician availability, and other factors. We reserve the right to decline service requests outside our coverage area or during periods of high demand.
Service requests can be made through our website, phone, or email. All service requests are subject to availability and confirmation by our team.
Scheduled appointments are estimates and may be subject to change due to unforeseen circumstances, traffic, or previous service delays. We will make reasonable efforts to notify you of any significant delays.
Customers may cancel appointments with at least 2 hours notice without penalty. Late cancellations or no-shows may result in a cancellation fee.
Our pricing includes diagnostic fees, labor charges, and parts costs. All prices are quoted in British Pounds (GBP) and include VAT where applicable.
Written estimates are provided before major repairs. Prices may vary if additional issues are discovered during service.
Payment is due upon completion of service unless other arrangements have been made. We accept cash, credit cards, and bank transfers. A service charge may apply for failed payments or returned checks.
Emergency services outside normal business hours may incur additional charges as communicated at the time of booking.
We provide a 12-month warranty on our repair work from the date of service completion. This warranty covers defects in workmanship but does not cover normal wear and tear or damage caused by misuse.
Replacement parts are covered by manufacturer warranties. We will facilitate warranty claims for defective parts during the warranty period.
Warranties do not cover damage caused by:
Customers are responsible for:
To the maximum extent permitted by law, Arena SecretKey's total liability for any claims arising from our services shall not exceed the amount paid for the specific service giving rise to the claim. We are not liable for:
Arena SecretKey maintains appropriate public liability insurance and operates under applicable UK licensing requirements. Our technicians are certified and regularly trained to maintain professional standards.
All content on our website, including text, graphics, logos, and software, is the property of Arena SecretKey and is protected by UK and international copyright laws. You may not reproduce, distribute, or create derivative works without our written permission.
Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which forms part of these Terms. By using our services, you consent to the collection and use of your information as described in our Privacy Policy.
We encourage customers to contact us directly to resolve any concerns. Most issues can be resolved through direct communication with our customer service team.
If informal resolution is unsuccessful, formal complaints can be submitted in writing. We will investigate and respond within 14 business days.
These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
We are not liable for delays or failures in performance resulting from circumstances beyond our reasonable control, including but not limited to natural disasters, government actions, strikes, or technical failures.
We reserve the right to modify these Terms at any time. Changes will be effective when posted on our website. Continued use of our services after changes constitutes acceptance of the modified Terms.
If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect. The unenforceable provision will be replaced with an enforceable provision that most closely reflects the original intent.
These Terms, together with our Privacy Policy and any service agreements, constitute the entire agreement between you and Arena SecretKey regarding the use of our services.
For questions about these Terms of Service, please contact us:
Arena SecretKey
Axtell House, 23-24 Warwick St
London W1B 5NQ
United Kingdom
Phone: +44 207 292 6100
Email: [email protected]