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Cookie Policy

Last updated: June 28, 2025

1. What Are Cookies

Cookies are small text files that are placed on your computer or mobile device when you visit our website. They are widely used to make websites work more efficiently and to provide information to website owners.

Cookies allow us to recognize your device and store some information about your preferences or past actions to improve your browsing experience and help us provide better services.

2. How We Use Cookies

Arena SecretKey uses cookies for various purposes:

  • Essential Functions: To enable basic website functionality and security features
  • User Experience: To remember your preferences and improve site navigation
  • Analytics: To understand how visitors use our website and improve our services
  • Marketing: To deliver relevant content and measure advertising effectiveness
  • Communication: To enable chat functions and customer support features

3. Types of Cookies We Use

3.1 Necessary Cookies

These cookies are essential for the website to function properly. They enable basic functions like page navigation, access to secure areas, and form submissions. The website cannot function properly without these cookies.

Cookie Name Purpose Duration
cookie_consent Stores user cookie preferences 1 year
session_id Maintains user session Session
csrf_token Security protection Session

3.2 Analytics Cookies

These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously. This helps us improve our website performance and user experience.

Cookie Name Purpose Duration
_ga Google Analytics - distinguishes users 2 years
_ga_* Google Analytics - session state 2 years
_gid Google Analytics - distinguishes users 1 day

3.3 Marketing Cookies

These cookies are used to track visitors across websites to display relevant advertisements and measure campaign effectiveness. They may be set by third-party advertising networks.

Cookie Name Purpose Duration
_fbp Facebook Pixel - tracks conversions 3 months
ads_prefs Advertising preferences 1 year

3.4 Functional Cookies

These cookies enable enhanced functionality and personalization, such as remembering your preferences, language settings, or region selection.

Cookie Name Purpose Duration
user_prefs Stores user preferences 1 year
language Remembers language selection 1 year

4. Third-Party Cookies

Some cookies on our website are set by third-party services. These include:

  • Google Analytics: For website analytics and performance monitoring
  • Google Fonts: For loading custom fonts
  • Social Media Platforms: For social sharing functionality
  • Marketing Platforms: For advertising and remarketing purposes

These third parties have their own privacy policies, and we recommend reviewing them to understand how they use your data.

5. Cookie Duration

Cookies can be categorized by how long they remain on your device:

  • Session Cookies: Temporary cookies that are deleted when you close your browser
  • Persistent Cookies: Remain on your device for a set period or until you delete them manually

6. Managing Your Cookie Preferences

6.1 Cookie Consent Banner

When you first visit our website, you'll see a cookie consent banner that allows you to:

  • Accept all cookies
  • Accept only necessary cookies
  • Customize your cookie preferences

6.2 Changing Your Preferences

You can change your cookie preferences at any time by:

  • Using our cookie preference center (accessible via the cookie banner or footer link)
  • Adjusting your browser settings
  • Clearing your browser's cookies

7. Browser Settings

Most web browsers allow you to control cookies through their settings. You can:

  • Block all cookies
  • Allow only first-party cookies
  • Delete cookies when you close the browser
  • Get notifications when cookies are being set

Browser-Specific Instructions:

  • Chrome: Settings > Privacy and security > Cookies and other site data
  • Firefox: Options > Privacy & Security > Cookies and Site Data
  • Safari: Preferences > Privacy > Cookies and website data
  • Edge: Settings > Cookies and site permissions > Cookies and site data

Note: Disabling cookies may affect the functionality of our website and limit your user experience.

8. Do Not Track

Some browsers include a "Do Not Track" feature that lets you tell websites you don't want to be tracked. Currently, there is no universally accepted standard for how to respond to Do Not Track signals, but we respect user privacy choices and provide cookie management options.

9. Mobile Devices

Mobile devices may use identifiers similar to cookies, such as:

  • Device IDs
  • Advertising IDs
  • Local storage

You can typically manage these through your device's privacy settings.

10. Updates to This Policy

We may update this Cookie Policy from time to time to reflect changes in our practices or for legal compliance. The updated version will be posted on this page with a new "Last updated" date. We encourage you to review this policy periodically.

11. Contact Information

If you have questions about our use of cookies or this Cookie Policy, please contact us:

Arena SecretKey

Axtell House, 23-24 Warwick St
London W1B 5NQ
United Kingdom

Phone: +44 207 292 6100

Email: [email protected]

12. Additional Resources

For more information about cookies and online privacy:

  • ICO Cookie Guidance
  • All About Cookies
  • Your Online Choices
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